1. Platform Overview

CtrlF Technologies Private Limited ("we," "our," or "the Platform") is a digital marketplace connecting retail service providers ("Vendors") with retail businesses ("Clients"). These Terms and Conditions govern your use of our platform and services.

2. User Categories and Eligibility

2.1 Vendor Eligibility

1. Must be a registered business entity in India
2. Must possess valid trade licenses
3. Must maintain required insurance coverage
4. Must pass platform verification process

2.2 Client Eligibility

1. Must be registered retail businesses
2. Must provide valid GST registration
3. Must maintain active business operations

3. Platform Services

3.1 For Vendors

1. Business profile listing
2. Project bidding access
3. Project management tools
4. Payment processing
5. Analytics dashboard

3.2 For Clients

1. Vendor discovery and verification
2. Project posting and management
3. Quality monitoring tools
4. Payment protection
5. Performance tracking

4. Financial Terms

4.1 Platform Fees

1. Commission structure per service category
2. Payment processing fees
3. Premium feature charges
4. Refund policies

4.2 Payment Terms

1. Payment schedule
2. Escrow services
3. Dispute resolution process
4. Tax implications

5. User Obligations

5.1 Vendor Obligations

1. Maintain quality standards
2. Honor quoted prices
3. Meet project timelines
4. Maintain required insurance
5. Update availability status

5.2 Client Obligations

1. Provide accurate project details
2. Honor payment commitments
3. Provide necessary access
4. Give timely feedback
5. Maintain professional conduct

6. Quality and Performance

6.1 Quality Standards

1. Service quality benchmarks
2. Performance metrics
3. Rating system
4. Review policies

6.2 Dispute Resolution

1. Resolution process
2. Arbitration procedures
3. Refund policies
4. Penalty framework

7. Intellectual Property

7.1 Platform IP

1. Copyright protection
2. Trademark usage
3. Content ownership
4. User-generated content rights

7.2 User Content

1. Usage rights
2. Content restrictions
3. Privacy protection
4. Data ownership

8. Liability and Indemnification

8.1 Platform Liability

1. Service limitations
2. Warranty disclaimers
3. Force majeure provisions
4. Damage limitations

8.2 User Indemnification

1. Indemnification scope
2. Legal compliance
3. Third-party claims
4. Defense cooperation

9. Privacy and Data

9.1 Data Collection

1. Types of data collected
2. Usage purposes
3. Storage duration
4. Security measures

9.2 Data Protection

1. Security standards
2. Access controls
3. Breach notification
4. User rights

10. Term and Termination

10.1 Account Term

1. Account duration
2. Renewal terms
3. Suspension conditions
4. Termination rights

10.2 Post-Termination

1. Data handling
2. Payment settlement
3. Ongoing obligations
4. Account restoration

11. Governing Law

1. Jurisdiction: Courts of Delhi
2. Applicable laws of India
3. Legal notices
4. Amendment procedures

12. Contact Information

CtrlF Technologies Private Limited Khasra No.329, Chandan Hola, New Delhi 110074 Email: info@ctrlf.co.in Phone: 918800500263

Last Updated: April 5, 2025